FAQ ​

Why can’t I see a project? ​

Check the signed-in account, invitation status, and whether the project is still open. A closed project may have a narrower access scope.

Why can’t I submit a file? ​

The submission window may not be open, the project may be closed, or the file may not meet its format, size, tag, sign-in, or protection requirements.

Why is the version unexpected? ​

Review the project’s version tag, naming combination, and the tags used for the submission. Project creators can review inconsistent history in file management.

Why is a public entry unavailable? ​

Check that it is still enabled, has not expired, and that the password or sign-in requirement is satisfied.

How do I stop a public share? ​

Open sharing and download settings, disable public access, and save.

Why is an invitation missing? ​

Refresh the page and confirm that the invitation was sent to the intended person. The project creator can review and resend the invitation.

What should I do if a backup stops? ​

Review the task status, confirm that the target storage is available, and start the backup again if needed.

What happens when there are not enough credits? ​

Before a submission or export starts, This tool checks the current rule, project limit, and required credits. If the check fails, the operation does not start. An unlimited-collection project may fall back to the standard submission flow according to its project rules.

How do I purchase credits? ​

Sign in and use the existing purchase entry in the account area. Credits explains the public rules.

How do I get more help? ​

Share the project name, approximate time, and the message shown on screen with the person maintaining your site.